I wondered why I woke up on Saturday at 4:30 in the morning. I wasn't due to travel and I hadn't planned anything special that morning. Then I realised the air conditioning wasn't on.
Unfortunately, the crew that came couldn't fix the problem. Something in the transformer box outside had been totally burnt and would require a more 'heavy duty' crew with the right tools and replacement materials. To quote, "Kita kena panggil lori bang, ni dah habis terbakar."
It was too hot in the house to wait and we didn't know how long it would take anyway, so I have God to thank that McDonalds is open 24/7 these days. After breakfast and then some, the talked about lorry hadn't come yet so I resigned myself to waiting a little more, but again, less than fifteen minutes later the red truck arrived
I watched them work on replacing the burnt units (I don't really know what its called, an online search didn't enlighten me any further). Seeing how burnt it was, I guess it must've been quite a power overload:
Talking to one of the TNB guys, I discovered something about my house. Apparently my neighbour shares power with mine. The transformer has a direct line running to my neighbour's box which is then distributed to mine. This means if at any time my neighbour has a blackout, I'll definitely get one but if I get one, my neighbour won't be affected. It seems to be a very clever piece of cost saving by my house developer.
Anyhow, TNB was pretty quick about their work. They didn't waste any time in replacing the spoiled parts. Before leaving they did check with us to make sure our houses had power which was nice. At least they didn't just leave after completing their 'required work'.
I was quite impressed with how efficiently TNB responded, from the first respondents to the final team that fixed the problem. Its always nice to see Malaysian service providers come through, particularly public service agencies. Well done TNB.